Be empathetic

Approach the change facilitation process with regard for others as legitimate, respected, and valuable contributors to the selection and implementation of a program or practice and associated processes and outcomes. Seek mutual understanding within relationships, and understand how growth-promoting relationships between implementation support practitioners and stakeholders can fuel implementation support.

Be curious

Ask questions, demonstrate authentic interest in how local stakeholders and context will shape implementation processes; engage with different forms of evidence and information across relevant content areas and disciplines; tolerate uncertainty and ambiguity while seeking clarity.

Be committed

Bring patience, resilience, and willingness to challenge the status quo to the process; demonstrate flexibility and agility during implementation setbacks.

Advance equity

Advance equitable implementation by integrating strong equity components, including explicit attention to the languages, cultures, histories, values, assets, and needs of different communities, during all steps of an implementation process.

Use critical thinking

Explore the diverse elements of a situation, examine your own and others’ assumptions, assess context and root causes or contributing factors and make conscious choices, that are informed by evidence and data.

Embrace cross-disciplinary approaches

Appreciate and use different ways of knowing and diversity of expertise across disciplines to bring about mutual and transformative learning.

*Excerpted from Metz, A., Louison, L., Burke, K., Albers, B., & Ward, C. (2020). Implementation Support Practitioner Profile: Guiding Principles and Core Competencies for Implementation Practice.